Common Issues

Troubleshooting guide for common issues in Klasstra School & College Management System.

Common Issues & Solutions

Login Issues

High

Problems with user authentication and login

Symptoms:

  • Cannot log in with correct credentials
  • Login page not loading
  • Session timeout errors
  • Password reset not working

Solutions:

  • Check username and password
  • Clear browser cache and cookies
  • Verify account status
  • Contact administrator for password reset

Performance Issues

Medium

Slow system performance and loading times

Symptoms:

  • Pages loading slowly
  • System timeouts
  • High server load
  • Database connection issues

Solutions:

  • Check internet connection
  • Clear browser cache
  • Close unnecessary browser tabs
  • Contact system administrator

Data Sync Issues

Medium

Problems with data synchronization

Symptoms:

  • Data not updating
  • Duplicate records
  • Missing information
  • Sync errors in logs

Solutions:

  • Refresh the page
  • Check network connectivity
  • Verify data permissions
  • Contact technical support

Email Issues

Low

Problems with email notifications and delivery

Symptoms:

  • Emails not being sent
  • Emails going to spam
  • Email templates not rendering
  • Bounce notifications

Solutions:

  • Check email configuration
  • Verify recipient addresses
  • Check spam folders
  • Contact email administrator

File Upload Issues

Low

Problems with file uploads and attachments

Symptoms:

  • Files not uploading
  • Upload timeout errors
  • File size errors
  • Invalid file format errors

Solutions:

  • Check file size limits
  • Verify file format
  • Check internet connection
  • Try uploading smaller files

Report Generation Issues

Low

Problems with generating and viewing reports

Symptoms:

  • Reports not generating
  • Empty report data
  • Report formatting issues
  • Export functionality not working

Solutions:

  • Check report parameters
  • Verify data permissions
  • Try different export formats
  • Contact system administrator

Troubleshooting Steps

1

Identify the Problem

Clearly define what is not working

  1. 1Describe the issue in detail
  2. 2Note when the problem occurs
  3. 3Identify any error messages
  4. 4Check if others are experiencing the same issue
2

Check Basic Solutions

Try common troubleshooting steps

  1. 1Refresh the page
  2. 2Clear browser cache
  3. 3Check internet connection
  4. 4Try a different browser
3

Gather Information

Collect relevant information for support

  1. 1Take screenshots of errors
  2. 2Note browser and version
  3. 3Record error messages
  4. 4Document steps to reproduce
4

Contact Support

Reach out for technical assistance

  1. 1Use the support portal
  2. 2Provide detailed information
  3. 3Include screenshots and logs
  4. 4Follow up on support tickets

Prevention Tips

System Maintenance

  • Keep browsers updated
  • Clear cache regularly
  • Use supported browsers
  • Maintain stable internet connection

Data Management

  • Regular data backups
  • Validate data before entry
  • Monitor system logs
  • Keep user accounts updated

Security

  • Use strong passwords
  • Enable two-factor authentication
  • Regular security updates
  • Monitor access logs

Performance

  • Monitor system resources
  • Optimize database queries
  • Regular system maintenance
  • Monitor user activity

Support Resources

Self-Service

  • • Knowledge base
  • • Video tutorials
  • • FAQ section
  • • User guides

Community Support

  • • User forum
  • • Community discussions
  • • Peer support
  • • Best practices

Technical Support

  • • Support tickets
  • • Live chat
  • • Phone support
  • • Remote assistance

Need More Help?

If you can't find a solution here, explore other troubleshooting resources.

Error CodesPerformance IssuesContact Support