Error Codes

Complete guide to error codes and their solutions in Klasstra School & College Management System.

Error Severity Levels

High

Critical errors that prevent system functionality

Action: Contact support immediately

Medium

Errors that affect specific features but not the entire system

Action: Try suggested solutions or contact support

Low

Minor errors that can usually be resolved by the user

Action: Follow the suggested solution

Error Categories

Authentication Errors

Errors related to user authentication and authorization

AUTH_001

Invalid credentials

High

The username or password is incorrect

Solution: Verify your login credentials and try again
AUTH_002

Session expired

Medium

Your session has expired due to inactivity

Solution: Please log in again to continue
AUTH_003

Account locked

High

Your account has been locked due to multiple failed login attempts

Solution: Contact your administrator to unlock your account
AUTH_004

Insufficient permissions

Medium

You do not have permission to access this resource

Solution: Contact your administrator to request access

Database Errors

Errors related to database operations and data access

DB_001

Connection failed

High

Unable to connect to the database

Solution: Check your internet connection and try again
DB_002

Query timeout

Medium

Database query took too long to execute

Solution: Try again with a smaller dataset or contact support
DB_003

Data not found

Low

The requested data could not be found

Solution: Verify the data exists and try again
DB_004

Duplicate entry

Medium

Attempting to create a duplicate record

Solution: Check for existing records or use a unique identifier

File Upload Errors

Errors related to file uploads and attachments

FILE_001

File too large

Low

The uploaded file exceeds the maximum size limit

Solution: Reduce the file size or use a different file
FILE_002

Invalid file type

Low

The file type is not supported

Solution: Use a supported file format
FILE_003

Upload failed

Medium

The file upload process failed

Solution: Check your internet connection and try again
FILE_004

Storage quota exceeded

Medium

The storage quota has been exceeded

Solution: Delete unnecessary files or contact administrator

API Errors

Errors related to API requests and responses

API_001

Invalid request

Medium

The API request is malformed or missing required parameters

Solution: Check the request format and required parameters
API_002

Rate limit exceeded

Low

Too many requests have been made in a short time

Solution: Wait before making additional requests
API_003

Service unavailable

High

The API service is temporarily unavailable

Solution: Try again later or contact support
API_004

Internal server error

High

An unexpected error occurred on the server

Solution: Contact technical support for assistance

Reporting Errors

When reporting errors to support, please include the following information:

Required Information

  • Error code and message
  • Steps to reproduce the error
  • Browser and version
  • Screenshots of the error

Additional Information

  • User role and permissions
  • Time and date of occurrence
  • Any error logs or messages
  • Impact on your work

Need More Help?

If you can't find a solution here, explore other troubleshooting resources.

Common IssuesPerformance IssuesContact Support